Needless to say, I never heard from
First Choice Haircutters after I sent an email. I went to the store in question on the corner of Price & Toledo Blade Blvds. & explained my dilemma. The same person who cut my hair (Shannon--who shouldn't be allowed to hold scissors, never mind run with them) said that since the haircut was on Jan. 6 & it was now the 24th, too bad for me. I patiently explained that I DID respond on the same day to the corporate website & got no reply. She offered to pay me $9 for the haircut ($5 tip not included) out of her own pocket. I refused, saying that I wanted $14 back & walked out of the store. I then called their 800-number & reported the gory details. They said they'd look into it & also said since the tip was "voluntary", I can kiss that refund goodbye. Seems to me that if someone is really dissatisfied with the service, you'd refund EVERYTHING.
Shame on you First Choice Haircutters! BTW, she also said they never got my email. When I went to their corporate website again, I got a minimally functional page that is "under construction." The first time I went, I was able to report the incident & also enter a contest for why I should be the "Face of First Choice". HA! I posted a pic of the crappy haircut & said no one should be the face! So it's not about the money, it's about service. If you're in business & you want to be successful, the customer really
is always right. Is $14 really worth me badmouthing your salon to anyone who will listen?
I went to my favorite stylist
Marguerita at Great Clips & got a much better cut...
Brother Niel in the background.